From left to right: Warren Ng, Head of Merchant Business Department, Hang Seng Bank, Maaike Steinebach, Visa General Manager for Hong Kong and Macau, Simon Yuen, Head of Consumer Assets, Hang Seng Bank, Corbin Sun, Head of Card Products and Business Development, Hang Seng Bank.
We are proud to announce that Hang Seng Bank (Hong Kong) is honored with the Highest Authorization Approval Rate – Consumer Credit (Issuer) and the Highest Authorization Approval Rate (Acquirer). These awards recognize issuers and acquirers that display commitment to customer service through high authorization approval rates while helping to control risk.
The Visa Global Service Quality Awards (GSQA) program was established in 1992 for clients in the U.S. region and was further expanded in 2009 to include international regions. This annual program honors Visa’s highest-performing acquirers, issuers, and issuer processors. GSQA recipients exemplify the Visa-client partnership, fulfilling our brand promise through excellence in innovation, operational efficiency, and cardholder satisfaction. Fewer than 1% of VisaNet clients achieve this honor.