FAQ for Visa Click to Pay – easy, smart and secure online checkout

Visa Click to Pay is available in more than half a million online stores in the United States, and other geographies around the world. Just look for the Click to Pay icon when you check out at your favorite participating online stores where Visa is accepted to enjoy an easy, smart and secure online checkout.

Currently, Visa, Mastercard and American Express are participating in Click to Pay. Look for the Click to Pay icon and the acceptance marks of these brands at online stores where they’re accepted.

Yes, you can click to pay with your Visa cards on internet-enabled mobile devices when you see the Click to Pay icon where Visa is accepted.

For your Visa cards, please contact Visa support at [email protected] or call customer support.

You may encounter an extra security prompt during checkout to confirm that you are the authorized cardholder. Learn more about Verified by Visa.

Visa doesn’t provide an alert service for transactions. Please check with your financial institution to see if they do. You may also check if your Visa card is eligible for Visa Purchase Alerts.

With the new checkout option, cards from other payment networks like Mastercard or American Express, may not be available. We recommend you contact Mastercard and American Express to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.

• Mastercard customer support: 1-833-271-9871
• American Express customer support: call the number on the back of your card

In the experience, select the user icon in the top right corner on the Review & Confirm screen. Then select Sign Out to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you pay with Click to Pay.

This could be for several reasons. For example:

1. You’ve made too many failed attempts using your one-time code
2. For your safety, we need more information

For help using Visa Click to Pay, please contact Visa support at [email protected] or call customer support.

After a short period of inactivity or if you close your browser window, you’ll be automatically signed out of your session. To continue, you’ll need to start your session again.

For your convenience and to ensure you are able to easily access the one-time code on the device you are using while paying, we send the code to both your phone and email. You can use the code sent to either your phone or email to complete your purchase. 

You may update your phone number on the Visa Click to Pay consumer portal to make sure you receive the one-time code. Follow steps below to update your mobile phone number.

• Login on Visa Click to Pay consumer portal with the email address associated with Click to Pay
• Enter the one-time code sent to your email address and / or phone
• Head to “My Address Book” section and edit phone numbers – you may need to edit all phone numbers associated with your cards’ billing addresses 

If the number on your profile is correct and you are still experiencing issues receiving the one-time code, this could be because your service carrier is blocking SMS alerts. We recommend that you check with your service carrier and review the SMS settings to allow notifications from short code 86301.   

Please note that when you request a one-time code to be sent to your mobile number, for your convenience Visa also sends the one-time code to your email address associated with Visa’s Click to Pay. To ensure you are able to continue with your payment using Click to Pay, you could also check your email. 

The security of your information in Visa’s Click to Pay is extremely important to us. To ensure the security of your information, our fraud and risks systems prevent access to the information after a certain number of log-in attempts with an incorrect one-time code.

Please wait for some time and trying logging in again.

If you’re having trouble setting up your Visa card on Visa Click to Pay, and don’t find the help you need here, please contact Visa support at [email protected] or call customer support.

For non-Visa cards, please contact the customer support for that card network.

Select Delete Card in the experience or Visa Click to Pay consumer portal to remove your Visa card from Visa Click to Pay.

We hate to see you go. You can delete your Visa Click to Pay profile at our consumer portal. Once you sign in successfully, you can request to delete your account and remove your information from our system. If you have non-Visa cards, please go to the supporting website for the corresponding network. Please note that once your request is submitted, you will not be able to access your information on Visa Click to Pay.

By selecting Remember Me, Visa will remember you on that browser and device and you can skip verification on that device and browser the next time you click to pay with Visa. This means that you’ll be able to see the Visa cards, email, names, phone numbers, and addresses you set up on Visa Click to Pay and you won’t need to enter a one-time code to check out. For your security, we’ll still ask you to re-verify in certain situations such as updating your personal info. 

Go to My Device Settings to change your settings at any time. This feature is not recommended for shared devices.

We’ve evolved the Trust this Device feature into Remember Me to improve your checkout experience. Previously, you had to choose ‘Remember me’ to be remembered on the device and also choose ‘Trust this Device’ (or ‘Stay Signed In’) to be able to skip entering a one-time code in order to check out. Now you can do this by simply turning on Remember Me. You can adjust your Remember Me settings anytime by signing in to Visa Click to Pay consumer portal and going to the My Device Settings section on the My Card Details screen.