Find answers to your most common questions about Visa's online checkout with 
. Don’t see your question here? Feel free to contact us at [email protected] or call customer support.
For questions on managing your Mastercard and American Express cards, please contact their customer support at:
Visa is bringing consumers a faster, more secure online checkout experience with the introduction of Click to Pay. Click to Pay simplifies the way you pay when shopping online across web and mobile websites, mobile apps, and connected devices.
Wherever you see the Click to Pay icon , you will no longer have to enter your 16-digit primary account numbers, look up passwords or fill out long forms. You can store your payment details and shipping preferences to speed up the checkout process at all participating merchants. Click to pay with Visa today wherever you see this icon and where Visa is accepted.
Click to Pay will be available in Hong Kong beginning September 2020. Look for the Click to Pay icon at merchants that accept Visa to experience this new online checkout option.
Visa does not charge any fees when you use Click to Pay.
Look for this icon where Visa is accepted at participating merchants to experience this easy, smart and secure online checkout option. Existing Visa Checkout customers will have their Visa cards automatically transferred to the new Click to Pay experience.
For new users, you can set up your Visa cards for Click to Pay:
and where Visa is acceptedTo set up a non-Visa card, visit the card management portals of the corresponding card networks.
You can add a Visa card to Click to Pay:
and where Visa is acceptedYou can make changes to your Visa card and other details related to Click to Pay:
and where Visa is acceptedTo make changes to your non-Visa cards, visit the card management portals of the corresponding card networks.
We'd hate to see you go. Please contact us if there's anything we can do to help. Select “Delete Card” during checkout or visit Visa’s card management portal to remove your Visa card from Click to Pay. Sign in to this page to remove all your cards and information from our system.
For non-Visa cards, visit the supporting websites for the corresponding card networks.
During checkout, select the icon in the top right corner on the “Review & Confirm” screen. Then select “Sign Out” to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you want to use Click to Pay.
You can only manage your Visa cards in Visa’s card management portal. Cards from other payment networks may not be available. We recommend you to contact the participating card networks to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.
You can choose to be remembered in Click to Pay by selecting “Remember Me” during checkout. When you choose to do so, you can skip entering your email and a one-time code the next time you checkout using Click to Pay with Visa. It’s a great way to make your payment experience even faster and easier—you won’t have to enter your 16-digit primary account number and other payment information. The Remember Me feature applies on all merchant websites displaying this icon and where Visa is accepted. For your security, we will ask that you verify your identity again in certain situations, such as when you update your personal information.
Go to “My Account Information” to change your settings at any time. This feature is not recommended for shared devices.
The “Remember Me” setting will expire after 6 months. In addition, you will be required to enter a one-time code if you want to make changes to your card or address information or if any potential suspicious activities are detected. Go to "My Account Information" to change your settings at any time.
You may encounter an extra security prompt during checkout to confirm that you are the authorized cardholder: Learn more about Verified by Visa.
This could happen for several reasons. For example:
For help using Click to Pay with your Visa card, please contact Visa support at [email protected] or call customer support.
Visa shares your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see our Privacy Notice.
Click to Pay is built on the EMV® Secure Remote Commerce (SRC) industry specification. It is available to all players in the payment ecosytem, which is a shift from existing proprietary payment buttons such as Visa Checkout.
This means that you will now see a consistent Click to Pay brand across participating merchants and be able to easily checkout with your Visa and other accepted card networks. Additionally, this new standard is designed so that you will no longer have to enter 16-digit primary account numbers, look up passwords, or fill out long forms.
Enjoy this new checkout experience with your Visa cards when you see this icon and where Visa is accepted.
If you were previously a Visa Checkout user, your Visa cards will be automatically transferred to Click to Pay. Non-Visa branded cards will not be automatically transferred to Click to Pay. To manage non-Visa branded cards, visit the supporting websites of the corresponding card networks.
Visa is working with other participating card networks to bring you an improved digital payment experience with Click to Pay. Beginning the second half of 2020, Visa Checkout in Asia Pacific will be migrating to Click to Pay, the new easy, smart and secure online checkout experience. Click to Pay eliminates the need to enter 16-digit primary account numbers, look up passwords or fill out long forms. Look for the Click to Pay icon at merchants that accept Visa to experience this new online checkout option. You can however, continue to use Visa Checkout where it is available.
Visa is working with other participating card networks to bring you an improved digital payment experience with Click to Pay. If you were previously a Visa Checkout user, Visa has automatically transferred your Visa cards to Click to Pay so you can immediately start using this new checkout option whenever you see this icon and where Visa is accepted.
If you were previously a Visa Checkout user, Visa has automatically transferred your Visa cards to Click to Pay. You may see updates to the cards previously saved in your Visa Checkout account. Some existing Visa checkout users may need to re-verify themselves through one-time codes when using Click to Pay for the first time. You can also set up new cards for Click to Pay during checkout at a participating merchant.
Your non-Visa cards saved in Visa Checkout will not automatically be transferred to Click to Pay. You will need to set up your non-Visa cards through the corresponding card network.
If you are having trouble setting up your Visa card for Click to Pay, and don’t find the help you need here, please contact Visa support at [email protected] or call customer support.
For non-Visa cards, please contact the customer support for that card network.
Similar to in-store shopping experiences, contact the merchant for any questions related to your purchase. For questions related to using your Visa card in Click to Pay, contact Visa support at [email protected] or call customer support.
The EMV® SRC payment icon, consisting of a pentagon design oriented on its side with a stylised depiction of a fast forward symbol on the right, formed by a continuous line, is a trademark owned by and used with permission of EMVCo, LLC.
EMV® is a registered trademark in the USA and other countries and an unregistered trademark elsewhere. The EMV trademark is owned by EMVCo, LLC.